Who is the program for?

The Accessible and Inclusive Host program is for tourism operators large or small, with or without experience in the accessible and inclusive market.


The program is designed to take you on a three-module journey to build your confidence in working with travellers with access needs. The program will help you understand the needs of travellers with different functional and cognitive impairments, including senior travellers. You will learn what influences their travel decisions and how best to attract and retain members of this large and growing travel segment.

Program overview

Accessible Host is available via on-demand webinars

The modules were delivered live in December 2022.  The webinars are now available on-demand to watch (and rewatch) at a time that is convenient to you. 

Module 1 Accessible & Inclusive Host – Culture Ready (60mins)

  • Learners will be provided an overview of the market and its potential, an introduction to key aspects of accessible and inclusive culture, and customer service expectations critical for business success

Module 2 Accessible & Inclusive Host – Product Ready (60mins)

  • Learners will look to understand the needs of target customers, customising the experience for accessible travellers and creating appropriate marketing communications and collateral.

Module 3 Accessible & Inclusive Host – Service Ready (60mins)

  • Learners will work on understanding minimum expectations of Accessible and Inclusive travellers and assess areas of service delivery which may require adjustment. 
Accessible Host Logo & Image


Learners have access to:

  • Accessible & Inclusive Host Handbook

    Your introductory guide to accessible and inclusive tourism in Australia.

  • Support & Community

    Join the live webinars and ask questions, share insights and experiences on the dedicated community page.

  • Digital Badging

    Receive recognition upon completion of the training. Graduates receive ATEC's 'Accessible & Inclusive' digital badge to show their commitment and readiness to service the market.

Pricing options

ATEC Members receive 50% discount, $100 per person. Enter your exclusive coupon code at the checkout.


Hear what our attendees had to say...

“We really appreciate ATEC providing this training opportunity. Martin's training was very comprehensive, practical and important. It opened our eyes and gave us great ideas on how to improve our services. Being accessible and inclusive is not just fulfilling the social needs, it can also drive good revenue and traffic to the business. We highly recommend our tourism industry colleagues to go through the training. ”

Laurel Zhang, Queensland Art Gallery | Gallery of Modern Art

“We have already implemented a lot into the business but there are a lot of other smaller things that we can look at implementing. It was also a good reminder about how important it is to have new staff trained on how we can assist and what we can offer to be inclusive to all.”

Tineke Clark, The CaPTA Group

“This course has been very valuable, and I thank you all for creating an extremely important course for today and into the future.”

Sharmaine Mansfield, Tasmania's Most Haunted

“There were so many small things (low hanging fruit) that we can add into our business/website to assist with marketing the accessibility of our business. Also, a few things that we should purchase to assist our guests.”

Carly Schmarr, Longview SA


  • I’m an ATEC member, where do I find my exclusive coupon code?

    ATEC Members can view available coupons, under their member login on the main page (atec.net.au). Key contacts have also received this via direct email. If you require assistance, please email: atec@atec.net.au

  • I’m unsure if I’m an ATEC member, what do I do?

    Please do not register as an ATEC member if you are unsure, this could result in you being charged for the full cost of the program. Instead, email atec@atec.net.au to check

  • I missed the live sessions, can I watch the recordings?

    Yes, the lives have now concluded, but webinars are available OnDemand to watch at a time convenient to you.

  • How do I graduate and receive my digital badge?

    If you attend the live webinar sessions, you will be issued the digital badge via email. If you miss the lives you will need to catch up via recordings and email: training@atec.net.au to request your badge.

This program is proudly brought to you by

ATEC logo
Tourism Australia logo